Website Privacy Policy
Effective Date: October 15, 2026
Her Mental Health PLLC (“Her Mental Health,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when visiting or using our website. It also explains certain choices you may have regarding information collected through the Website.
This Privacy Policy explains how information is collected, used, and protected through our website. It applies to information collected through the Her Mental Health website and does not replace our Notice of Privacy Practices, which explains how we use and disclose protected health information in connection with providing mental health services.
1. Information We Collect
We may collect information that you voluntarily provide through the Website, including:
- Your name;
- Email address;
- Telephone number;
- Information included in a website contact form submission; and
- Other information you voluntarily provide when contacting us about our services.
We may also automatically collect certain technical information when you visit the Website. This may include:
- Internet Protocol (“IP”) address;
- Browser type;
- Device type;
- Operating system;
- Pages viewed;
- Date and time of visits;
- Referring website or page; and
- General information about how you interact with the Website.
We collect only information that is reasonably necessary for the purposes described in this Privacy Policy.
2. Website Contact Forms
Our Website may provide a contact form for individuals who wish to contact Her Mental Health about our services.
We use Formspree to process submissions made through our website contact forms. Information submitted through a contact form may be transmitted to and stored or processed by Formspree and may be made available to Her Mental Health for purposes of responding to your inquiry.
Please do not submit sensitive or detailed mental health, medical, treatment, medication, diagnosis, trauma, or other clinical information through the website contact form.
The contact form is intended for general inquiries and administrative matters.
If you are an established client, please use the secure messaging feature within the SimplePractice client portal for communications concerning your clinical care or other sensitive health information.
Submitting information through the Website or contact form does not establish a provider-client relationship with Her Mental Health PLLC.
3. How We Use Information
We may use information collected through the Website to:
- Respond to inquiries;
- Provide information about our services;
- Respond to requests for appointments or information;
- Communicate regarding administrative matters;
- Operate, maintain, and improve the Website;
- Monitor Website performance and security;
- Detect and prevent spam, fraud, or other unauthorized activity;
- Comply with applicable legal, regulatory, and professional obligations; and
- Carry out other purposes disclosed to you at the time information is collected or as otherwise permitted by law.
We do not use information submitted through the Website to provide emergency or crisis services.
4. Website Analytics
Google Analytics is not currently installed on this Website. If we add analytics tools in the future, we will update this Privacy Policy to describe those tools and how they are used.
5. Cookies and Similar Technologies
The Website may use cookies and similar technologies for purposes such as:
- Enabling Website functionality;
- Maintaining security;
- Understanding Website usage;
- Improving Website performance; and
- Supporting newsletter signup functionality.
Some cookies or similar technologies may be provided by third-party service providers.
You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect certain Website functionality.
6. Spam and Security Protection
Our Website may use third-party spam-prevention or security technologies to protect contact forms and the Website from automated submissions, abuse, and other unauthorized activity.
These services may collect technical information about your device, browser, IP address, or interaction with the Website for security and spam-prevention purposes.
The specific third-party security service used by the Website may change from time to time as we update or improve Website security.
7. Third-Party Service Providers
We may use third-party companies and service providers to operate, maintain, secure, analyze, or support the Website and our practice.
Depending on the services we use, these providers may include website hosting and technology providers, contact-form providers, analytics providers, email providers, scheduling or practice-management platforms, payment processors, and other vendors.
These service providers may process information on our behalf and are expected to use information in accordance with their contractual obligations and applicable law.
We do not sell personal information collected through our Website.
8. SimplePractice and Clinical Communications
Her Mental Health uses SimplePractice to support certain practice-management and client communication functions.
Established clients should use the secure SimplePractice client portal for clinical communications and communications containing sensitive health information.
The Website, contact form, and ordinary email should not be used to transmit detailed clinical information unless specifically instructed by Her Mental Health.
The privacy practices applicable to Protected Health Information are described in our Notice of Privacy Practices and may also be subject to the privacy practices of applicable service providers.
9. Email Communications and Newsletter
If you choose to subscribe to Her Mental Health Notes, we use MailerLite to collect your email address, manage your subscription, and send newsletters, practice updates, and resources. MailerLite processes subscription information on our behalf. Subscribers must confirm their email address before joining the newsletter list. You may unsubscribe at any time using the unsubscribe link in a newsletter.
The newsletter is optional and is not a channel for clinical communications, treatment requests, or emergencies. Please do not submit sensitive health information through the newsletter signup.
Her Mental Health may use ordinary email for routine administrative communications, including:
- Scheduling-related communications;
- Appointment reminders;
- General questions about services;
- Requests for information; and
- Other non-clinical administrative matters.
Standard email is not guaranteed to be completely secure.
Please do not send detailed mental health, medical, treatment, medication, diagnosis, or other sensitive health information through ordinary email.
For clinical or sensitive communications, established clients should use the secure SimplePractice client portal.
10. Protected Health Information and HIPAA
Her Mental Health is committed to protecting the privacy of its clients and patients.
Information relating to your healthcare or mental health treatment may constitute Protected Health Information (“PHI”) and may be subject to the federal Health Insurance Portability and Accountability Act (“HIPAA”) and applicable state and federal laws.
Our use and disclosure of PHI is described in our Notice of Privacy Practices.
This Website Privacy Policy does not replace or modify our Notice of Privacy Practices.
Information submitted through the general Website or contact form should not be assumed to be part of your clinical record or to have been transmitted through a HIPAA-secure communication method.
11. Virginia and Maryland Privacy Laws
Her Mental Health PLLC provides services in Virginia and Maryland and is committed to complying with applicable federal and state privacy requirements.
Certain federal and state privacy laws contain exemptions or exclusions for information regulated under HIPAA and other healthcare privacy laws. The applicability of particular privacy requirements may depend on the type of information collected and the circumstances in which it is collected or processed.
Nothing in this Privacy Policy is intended to limit or waive any privacy rights that cannot lawfully be limited or waived.
Where applicable law provides individuals with rights concerning personal information collected through the Website, Her Mental Health will honor those rights as required by law.
12. Information Sharing and Disclosure
We may disclose information collected through the Website:
- To service providers that help us operate the Website or provide related services;
- When necessary to respond to your request or inquiry;
- When required by law, legal process, or governmental authority;
- To protect the rights, safety, security, or property of Her Mental Health, our clients, Website visitors, or others;
- To detect or prevent fraud, security incidents, or other unlawful activity; or
- As otherwise permitted or required by applicable law.
We do not sell personal information collected through the Website.
13. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information collected through the Website against unauthorized access, acquisition, disclosure, alteration, or destruction.
However, no website, electronic communication, information system, or method of transmitting information over the Internet can be guaranteed to be completely secure.
Accordingly, we cannot guarantee the absolute security of information transmitted through the Website, email, or other electronic communications.
14. Data Retention
We retain information collected through the Website for only as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business and administrative records, to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements and policies.
Retention periods may vary depending on the nature of the information and the purpose for which it was collected.
We may delete or anonymize information when it is no longer reasonably necessary for these purposes, subject to applicable legal and professional requirements.
15. Children's Privacy
Our Website is intended for adults and is not directed toward children.
Her Mental Health PLLC does not knowingly collect personal information from children under the age of 13 through the Website.
Her Mental Health does not provide services to minors.
If we learn that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete that information.
16. Third-Party Websites and Links
The Website may contain links to websites or services operated by third parties.
These third-party websites have their own privacy practices and policies. Her Mental Health is not responsible for the privacy, security, content, or practices of third-party websites or services.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
17. No Emergency or Crisis Communications
The Website, contact form, email, and SimplePractice messaging are not intended for emergencies or crisis situations and are not monitored continuously.
If you are experiencing an emergency or believe that you or another person is in immediate danger, call 911 or go to the nearest emergency department.
If you are experiencing a mental health crisis or have thoughts of suicide, call or text 988 to reach the Suicide & Crisis Lifeline.
18. Privacy Requests and Questions
If you have questions about this Privacy Policy or our Website privacy practices, you may contact:
Her Mental Health PLLC
Mailing address: 8401 Mayland Dr Ste S
Richmond, VA, 23294
703-970-7048
info@hermentalhealth.org
www.hermentalhealth.org
If applicable law provides you with a right to request access to, correction of, deletion of, or other action concerning personal information collected through the Website, you may contact us using the information above.
We may take reasonable steps to verify the identity of an individual making a privacy-related request before responding.
19. Changes to This Privacy Policy
Her Mental Health PLLC may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or services.
When we make changes, we will post the updated Privacy Policy on the Website and update the Effective Date.
We encourage you to review this Privacy Policy periodically.
20. Contact Us
If you have questions or concerns regarding this Privacy Policy or our Website privacy practices, please contact:
Her Mental Health PLLC
Mailing address: 8401 Mayland Dr Ste S
Richmond, VA, 23294
703-970-7048
info@hermentalhealth.org
www.hermentalhealth.org
Effective Date: October 15, 2026